If you are looking to upgrade your EPOS system software, then you need to pick the right time to do so. Upgrading technology is not a trivial investment, if done properly, it will boost your business tremendously, but if done incorrectly it will only hurt you. Hence, you need to know when it is time to upgrade your EPOS software. In this blog post, we are going to explore the different factors that help you decide whether its time to upgrade EPOS or not.
If you are looking to upgrade your EPOS system software, then you need to pick the right time to do so. Upgrading technology is not a trivial investment if done properly, it will boost your business tremendously, but if done incorrectly it will only hurt you. Hence, you need to know when it is time to upgrade your EPOS software. In this blog post, we will explore the different factors that help you decide if it is time to upgrade EPOS.
Upgrading EPOS system software means giving due consideration to several factors. These factors are all related to timing.
The first question to address is what do you want from the EPOS system and software. Owners of retail businesses or restaurants can accomplish several goals with their EPOS system, including increased sales, operational efficiency, higher customer retention or even the option to work from home. There are several business goals to accomplish with EPOS software. Therefore, when upgrading the new system, it is important to consider what you want from your EPOS software because it helps to narrow down your search.
Once you have locked down an idea for an EPOS system, you need to look at the system you are currently using and assess it. Consider the time spent on maintenance and troubleshooting problems. Look at how long employees spend trying to process a transaction. How many applications can you use on the system? Is it easy to handle restaurant options? You should also take into account the opinions of staff and customers.
Staff deal directly with the system on a daily basis and are best positioned to determine how useful or difficult the system is in day-to-day operations. You should also consider customer feedback as they do not interact with the system directly but feel the effects of system’s shortcomings.- for example, slow customer service because processing orders take too long. By considering everything from operations to customer service, you will get a handy idea of the EPOS system you need to upgrade to.
After you have assessed the current weaknesses and what you want from your EPOS system software, it is time to consider your own goals and the obstacles that prevent you from reaching them. For example, if one of your goals is to increase the percentage of repeat sales, your best bet would be a loyalty program. However, your EPOS system might be an obstacle because the current system may not be able to support loyalty programs of any kind. Hence, your ideal EPOS system would be one with software-as-a-service features that allow you to track repeat customers and build a suitable loyalty rewards system.
Similarly, if your goal is to spend more time at home, then you will need a cloud-based EPOS system with a security system, so you can access information wherever might be. You should also consider EPOS with a surveillance system, so you can monitor the comings and goings of your store from the comfort of your home. You will also want to stay up to date on technological trends that are changing consumer habits. NFC technology and e-commerce are changing the way consumers interact with their brands. If you do not support or have a click and collect service, or mobile payments, then you will lose a lot of customers to your competitors.
EPOS systems are constantly evolving by incorporating newer and better features while improving their value addition to your bottom line. Hence, it is important to have an eye for the latest EPOS systems to make sure you are getting the benefits of the latest technology.
With EPOS systems so integral to retail and restaurant success, it is important to keep your EPOS system up to date and to upgrade whenever necessary. Some of the latest EPOS systems come with more sophisticated features, like cloud-based software to help you manage your business more efficiently and more intelligently than before. Hence, it is important to know when the right time to upgrade your EPOS system software is.